Policies

These terms and conditions, and those referred to in the following, (these “Terms“) apply to the purchase and sale of products and services through Fruittrays.com (the “Site“) and affiliates (i.e. Soapequipment.com). These Terms are subject to change by Fruit Trays (referred to as “us“, “we“, or “our” as the context may require) without prior written notice at any time, in our sole discretion. Any changes to the Terms will be in effect as of the “Last Updated Date” referenced above. You should review these Terms prior to purchasing any product or services that are available through this Site. Your continued use of this Site after the “Last Updated Date” will constitute your acceptance of and agreement to such changes.

These Terms are an integral part of the Website Terms of Use that apply generally to the use of our Site. You should also carefully review our Privacy Policy before placing an order for products or services through this Site (available here) as well as our warranties and return terms, all of which are part of the Terms.

Prices and Payment Terms:

All prices, discounts, and promotions posted on this Site are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your merchandise total and will be itemized in your shopping cart and in your order confirmation email. We strive to display accurate price information, however, we may, on occasion, make inadvertent typographical errors, inaccuracies, or omissions related to pricing and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.

Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, payment must be received by us before our acceptance of an order. We accept Visa, Mastercard, PayPal, Wire Transfer, and ACH for all purchases. You represent and warrant that (i) the credit card information you supply to us is true, correct, and complete, (ii) you are duly authorized to use the credit card for the purchase, and (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any, regardless of the amount quoted on the Site at the time of your order.

CUSTOM EQUIPMENT: The deposit on custom equipment is Nonrefundable once design work on the piece or project has begun. We require a 50% deposit on all custom equipment. Full payment of the total amount of the order, including shipping, must be made prior to the shipment of any Order.

Shipments/Delivery/Title and Risk of Loss:

We will arrange for the shipment of the products to you. Please check the Ordering & Shipping tab for specific delivery options. You will pay all shipping and handling charges specified during the ordering process. Some equipment on this website may require a freight shipment. Orders requiring a freight shipment will be paid in two payments – the first payment for the equipment total and the second payment for shipping costs. You will be contacted within 24 hours of order placement with an invoice and payment link for your shipping costs. Fruit Trays reserves the right to cancel an order should a customer refuse to pay shipping charges. Shipping and handling charges are reimbursement for the costs we incur in the processing, handling, packing, shipping, and delivery of your order. Title and risk of loss pass to you upon our transfer of the products to the carrier/delivery. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

With international shipments, there is always the possibility of Brokerage fees, Customs fees, Duties, Taxes, Value Added Taxes (VAT), Goods and Services Tax (GST) General Consumption Tax (GCT), etc. that may be assessed against a shipment. The tax type and tax rate will vary from one county to another. It is your responsibility to know and understand the taxes in the country you are having our products shipped to. Some countries will require that duties and taxes are paid prior to the release of the goods. Please be prepared to act quickly to avoid delays or incur storage fees. These fees are not included in your payments to Fruit Trays or affiliates.

Force Majeure:

We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts riot or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.

Dispute Resolution and Binding Arbitration:

YOU AND FRUIT TRAYS ARE AGREEING TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION.

ANY CLAIM, DISPUTE, OR CONTROVERSY WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT, OR FUTURE AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS BETWEEN YOU AND US ARISING FROM OR RELATING IN ANY WAY TO YOUR PURCHASE OF PRODUCTS OR SERVICES THROUGH THE SITE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION.

The arbitration will be administered by the American Arbitration Association (“AAA“) in accordance with the Consumer Arbitration Rules (the “AAA Rules“) then in effect, except as modified by the following The Federal Arbitration Act will govern the interpretation and enforcement of this section. The arbitration shall take place in Indianapolis, Indiana and the arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability/validity of this arbitration provision, including any unconscionability challenge.

User Generated Content:

SoapEquipment.com reaches out to social media users to seek their permission to feature our favorite content on our site, social channels, and various promotional materials. You are reading this because we have requested your permission to use your social media content in this way.

If you choose to allow us to use your social media content (“User Generated Content”) by replying with the hashtag #shareSEQ, you agree to these Terms of Use. You will continue to own the User Content. You are giving us and our affiliates a non-exclusive license to use the User Content.

We reserve the right to alter these Terms of Use without advance notice by posting a revised Terms of Use. Accordingly, you should review the Terms of Use each time you grant permission or authorization to feature your User Content.

You hereby grant to SoapEquipment.com a worldwide, perpetual, irrevocable, royalty-free, fully-paid, non-exclusive, transferable, sublicensable right to use your User Generated Content including photos, text, graphics, audio, video, location information, comments, and other information from social media sites on our webpages and social media pages, in our promotional emails and advertisements, and in any and all other of our marketing, promotional and advertising materials.

You also understand that by granting us permission to use your User Content, you are at least 18 years of age, and release us and our affiliates, their employees and officers, and any third-party services that use your User Content from any and all claims, actions or proceedings of any kind, and from any and all damages, losses, costs, and expenses, including reasonable attorney’s fees and expenses relating to or arising out of the use of your User Content as contemplated by this license.

By providing your permission, you are affirming that you alone created or own the User Content and no one else has any rights to it or could claim they own it or that it infringes on the rights of others. Likewise, if there are people in the User Content other than yourself, you are also affirming they are over 18 and they know you are giving us permission to use the User Content, and have consented to it being used by us pursuant to this license.

If you don’t agree to these terms, we completely understand and no further action is required. We are thrilled to see Soapequipment.com as a part of your User Content and look forward to seeing any new materials you post as well.

Thanks again and please contact us at [email protected] if you have any questions.

Products manufactured by Fruit Trays or its affiliates are warranted for one (1) year (parts & labor) from the date of delivery, to be free from material defects in components and workmanship at the date of purchase.

This warranty is “not transferable” and does not cover (i) cosmetic damage, (ii) damage due to acts of God, accident, misuse, abuse, negligence, commercial use, or due to improper use, installation, operation, or maintenance, (iii) modification of or to any part of the product, (iv) attempted service by anyone other than us or (v) running the equipment outside the parameters specified in our documentation.

Fruit Trays or affiliates will pay shipping for 90 days from the date of delivery to and from the purchaser’s address for Warranty Returns for equipment and products manufactured by Fruit Trays or affiliates.

EXCEPT FOR THE WARRANTIES SET FORTH IN ABOVE, FRUIT TRAYS AND AFFILIATES MAKES NO WARRANTY WHATSOEVER WITH RESPECT TO THE GOODS OR SERVICES, INCLUDING ANY (a) WARRANTY OF MERCHANTABILITY; OR (b) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE.

FRUIT TRAYS AND AFFILIATES SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR PRODUCTION, OR COMMERCIAL LOSS IN ANY WAY, REGARDLESS OF WHETHER SUCH CLAIM IS BASED O CONTRACT, WARRANTY, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER THEORY OF LIABILITY, EVEN IF S HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Further, in no event, shall the liability of  Fruit Trays or affiliates exceed the price of the product on which liability is asserted.

Warranty Return, Repair, and/or Replacement:

To properly diagnose a problem, please call our support department or send an email to [email protected]. Please include as much information as you can in your email, including your location (state or time zone), photos, and video, if possible. Our support technician will help identify your problem via email, phone or visually using Zoom, FaceTime, or Google Meet. 

Some products might only need a part or an accessory item removed and only that part or item returned. This will require you to disassemble and re-assemble the part or parts (instructions will be provided). If only a component part or accessory is needed, we will send you replacement parts or repair the item. This is decided on a case-by-case basis as most issues are unique. Our support technician will be available to answer any questions that you might have.

If your warranty issue cannot be repaired by sending you parts, then we will issue you an RMA form via email so you can ship the item back to us for repair. You are responsible for the return shipping cost, but Fruit Trays or affiliates will cover the cost of parts and labor as well as the return shipping, via UPS Ground or USPS Priority, back to you.

We cannot send out a replacement before receiving your defective equipment and inspecting it to determine if it needs to be repaired or replaced. In some cases, we can send out the replacement immediately once you have provided a valid credit card and signed an authorization form. Once the defective item is received and determined to be a warranty item, we will issue a credit to your card.

The customer’s sole and exclusive remedy and the entire liability of Fruit Trays, under this warranty, will be, at Fruit Trays’ or its service center’s option: (1) shipment of a replacement part within the warranty period or (2) an RMA to return the item to Fruit Trays. Fruit Tray replacement parts used in product replacement may be new or equivalent to new. Fruit Trays' obligations hereunder are conditioned upon the return of the affected product in accordance with the Return Material Authorization (RMA) procedures as outlined above.

We shall not be liable for a breach of the warranties set forth above unless: (i) you give written notice of the defective equipment or products, as the case may be, reasonably described, to us within three (3) days of the time when you discover or ought to have discovered the defect; (ii) if applicable, Fruit Trays is given a reasonable opportunity after receiving the notice of breach of the warranty to examine such Goods and Buyer (if requested to do so by Seller) returns such Goods to Seller’s place of business at Seller’s cost for the examination to take place there; and (iii) Seller reasonably verifies Buyer’s claim that the Goods or Services are defective.]

THE REMEDIES SET FORTH ABOVE SHALL BE THE BUYER’S SOLE AND EXCLUSIVE REMEDY AND THE SELLER’S ENTIRE LIABILITY FOR ANY BREACH OF THE LIMITED WARRANTIES AS DESCRIBED.

Third-Party Products:

Products manufactured by a third party (“Third Party Product”) may constitute, contain, be contained in, incorporated into, attached to, or packaged together with, the products manufactured by Fruit Trays and affiliates. 

Third-Party Products are not covered by the above warranties. For the avoidance of doubt, FRUIT TRAYS MAKES NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO ANY THIRD-PARTY PRODUCT, INCLUDING ANY (a) WARRANTY OF MERCHANTABILITY; (b) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; (c) WARRANTY OF TITLE; OR (d) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE.

Cancelation and Returns (Non-Warranty)

Cancelation:

• Order cancellation must be received within 12-24 hours of placing the order.
• Cancellation is not guaranteed until you receive an email confirming the cancellation of your order.
• Once an order has been entered into the processing system it cannot be changed and/or canceled.
• The deposit on custom equipment is nonrefundable once design work on the piece or project has begun.

Non-Warranty Returns:

RETURNS MUST BE AUTHORIZED – email [email protected] to request a return.

• The Return request form must be received within 10 days of delivery, to obtain a Return Authorization Number and return instructions.
• We will not credit shipping costs for the Returned Merchandise; You must pay the shipping to us.
• Not Refundable: Shipping, Any applicable Handling Fees, Any applicable Convenience Fees, Any applicable sales taxes, customs, duties, or any other import fees.
• If approved for return, and the merchandise is Un-USED; it is subject to a restocking charge of up to 25% ($10.00 minimum). Any product that came in a Factory sealed carton or box that has been opened is considered USED.
• If approved for return and the merchandise is USED; it is subject to a restocking and refurbishing charge of up to 50%.
• Once the merchandise has been received and inspected, we will notify you by e-mail or fax, of the amount of Store Credit.
• Items showing signs of misuse or consumer abuse will not be accepted for return or store credit and will be returned to the customer. Customers must pay the cost of shipping.
• This return policy does not apply to custom equipment, which is not returnable.